Coaching & Consulting
We partner with organizations to strengthen their culture, leadership, and decision-making. Through workshops, coaching, and consulting, we help teams create workplaces where people feel valued, communication is clear, and systems support success.
What We Do
We help organizations uncover and address the hidden dynamics that shape their workplace—whether it’s unspoken tensions, outdated structures, or inequitable practices that hold individuals and teams back. By making the invisible visible, we guide leaders in building healthier, more effective organizations where trust, collaboration, and clarity drive meaningful progress.
Ways to Partner with Us
Organizational Identity
Our organizational identity work helps clients develop clear, aligned language that effectively captures who they are and what they stand for. Whether reimagining a mission, vision, or values statement—or crafting a statement of purpose or action—our facilitated process ensures the collective voice is centered and meaningful.
Assessment
We use a range of methods to gain a deep, nuanced understanding of the experiences of individuals and groups within an organization. By first understanding what is present, we can uncover what is possible.
-
Surveys capture broad insights into an organization’s culture, identifying key themes and trends.
-
Focus groups create space for small groups to share experiences in a facilitated setting, fostering dialogue and deeper exploration.
-
Interviews offer personalized, in-depth conversations that provide rich, nuanced feedback—often preferred when individual perspectives are essential.
These methods work together to reveal both the current reality and the opportunities for meaningful growth.
Leadership Coaching
Coaching provides leaders with space to practice, be clumsy, and receive feedback as they navigate the complexities of leading in more effective, sustainable, and people-centered ways. Much of what we ask leaders to explore challenges traditional leadership models that prioritize output over organizational well-being—often reinforcing ineffective or even harmful patterns.
Coaching creates an opportunity to examine inherited leadership frameworks, understand their impact, and intentionally shape behaviors that align with the kind of leadership—and the kind of organization—we aspire to build.
Workshops and Retreats
Our workshops and engagements create dynamic spaces for learning, reflection, and idea generation. Led by our skilled facilitators, these experiences ensure that all participants—regardless of background or role—can engage meaningfully and leave with insights that strengthen their understanding, skills, and impact.
Each session is tailored to your organization’s needs. Whether the focus is on workplace culture, leadership effectiveness, or developing more fair and just practices, we design experiences that align with your goals and foster a healthier, more people-centered organization.
Strategic Planning
True North’s Aspirations and Actions process transforms big ideas into bold, achievable plans. Our approach brings energy and clarity to strategic planning by engaging teams across the organization—not just leadership—in shaping the path forward.
We help organizations connect vision to reality, turning insight into aligned actions that inspire buy-in, foster accountability, and move the whole organization in the same direction.
People and Talent
Attraction. Recruitment. Onboarding. Development. Engagement. Transition. Every stage of the employee journey is a powerful opportunity to align practices with your organization’s values.
True North supports professionals in Human Resources and Talent Development roles who are ready to reimagine the employee experience—one that honors each individual’s contributions and ensures systems and policies are designed to support a healthy, thriving workplace for all.
Client Case Studies
Penguin Random House
Expand to View Case Study
Penguin Random House (PRH) is the international home to more than 300 editorially and creatively independent publishing imprints with the mission to ignite a universal passion for reading by creating books for everyone. With a multi-year DEI strategic plan already in place, PRH partnered with True North EDI in 2021 to standardize the application of an racial equity lens throughout the U.S. Division and equip managers nation-wide with a model for more equitable leadership. Through a highly collaborative design process with PRH’s core DEI team and equity leaders, TNEDI created a series of self-guided video modules for staff members accompanied by a digital workbook and a tool designed to identify areas of possibility and facilitate the creation of equity action plans that center the lens of race as an entry point.
PepsiCo Global Foods R&D
Expand to View Case Study
PepsiCo is a global food and beverage leader operating in more than 200 countries and territories with a product portfolio that includes 22 world-famous, billion-dollar brands. In 2021, PepsiCo launched a pilot program with a mission of engaging their R&D colleagues in meaningful conversations around Diversity and Inclusion. Topics included: understanding of bias and blind spots, building empathy, allyship, and privilege. True North EDI was a key partner as the company and lead team reflected on the successes and challenges of the pilot program, and used the feedback and lessons learned to refine a second phase of implementation. TNEDI supported this team in developing the art and science of facilitation in a way that led to stimulating and robust conversations and engagement around DEI topics. TNEDI partnered with PepsiCo R&D Community Circle leads to refine the content of their internal trainings and provide targeted support and feedback around facilitation techniques.
Philanthropy New York (PNY)
Expand to View Case Study
Philanthropy New York (PNY) is a nonprofit membership association of more than 280 foundations and corporate giving programs based in the New York metropolitan region. Philanthropy New York provides professional development, peer networking, and conferences for professionals ranging from short panel discussions to multi-part program series and conferences. PNY began working to build a racial equity practice internally in early 2016. At the urging of several members, PNY decided to replicate their learning process in a professional development cohort designed to support foundation staff. PNY engaged True North to design and co-facilitate a six-month-long cohort-based learning experience collaboratively. Following a full-day training provided by Race Forward, True North generated a series of four workshops over six months that combined community-building with deep learning and personal and professional reflection. The courses built participants’ understanding of the historical and present-day manifestations of racism in the issues that funders support and included group work to establish goals and action plans around changes they wished to implement within their foundations. In the course of three years and across two different cohorts, fifty participants from various foundations have participated. They returned to their organizations with action plans to begin their racial equity journey. True North’s partnership with PNY is ongoing. Between 2018 – 2019, True North supported the organization in reimagining its values. In 2021 and 2022, True North helped the organization build a new Strategic Framework that keeps equity at the center of its work and builds commitments to become an anti-racist organization. True North continues to provide training to Philanthropy New York’s Board Committees and working group leaders to guide the development of anti-racist commitments within their governance and leadership work.
The Commonwealth Fund
Expand to View Case Study
The Commonwealth Fund: In the fall of 2019, The Commonwealth Fund, a health equity and research foundation, engaged True North EDI with the hopes of taking the organization to the next level of its DEI work. Prior to the start of the partnership, the Fund facilitated an organizational assessment that highlighted areas of growth. True North EDI used data captured from the assessment along with staff focus groups to co-design a 3-year plan of support for the organization. Year 1 focused on learning, the development of key understandings and concepts, and trust-building. During year 2, the Fund engaged in a comprehensive strategic planning process which True North EDI refers to as Aspirations and Actions. This inclusive process is designed to activate and galvanize small teams across the organization to co-create a DEI plan that is inspiring, actionable, and measurable. Both years 1 and 2 included executive coaching for the President, Executive Team, and Director of Human Resources. Year 3 prompted a deeper look and articulation of the organization’s vision and values. Through True North EDI’s support and partnership, DEI is an ever-present thread found in the mission, grant-making, and day-to-day work and culture of the organization.
Companies We've Partnered With:
Testimonials
